By using Fuzion Lingerie website, brochure and/or placing an order you agree to be bound by the terms and conditions.   Contract   No contract will commence between you and Fuzion Lingerie for the sale by it to you of any product unless and until Fuzion Lingerie has dispatched your product and charged your credit/debit cards. For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the English Law. You and Fuzion Lingerie irrevocably agree to submit to the non-exclusive jurisdiction of the English Courts. Fuzion Lingerie shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials used on this website.   Delivery   Your products will be shipped as soon as possible (subject to credit clearance and availability of stock). It may however take longer if we are waiting for stocks from our suppliers. Some styles have a delivery time of 4 to 6 weeks. If you would like to check how quickly we could despatch the items you ordered, please email our customer services at customercare@fuzionlingerie.com. All orders are sent in plain packaging. A gift wrapping service option is available on request. All orders are despatched by Royal mail and will generally be delivered by normal post. Deliveries within the United Kingdom are free of cost while all deliveries to addresses outside of the United Kingdom will be charged £ 8.00. This is not inclusive of the import duties and taxes you might be liable to, in countries outside the United Kingdom.  Additionally, you can inform us if you want your orders to be gift wrapped, right at the time of placing the order. Gift-wrapping services are provided at an additional cost of £ 5.50 per order.

Returns, Refunds and Exchange   We are confident that you will be pleased with our order but, if you are not, we are happy to refund or exchange the goods. Please note that the returns and exchanges are subject to the following conditions:   1.      Returns must be received by Fuzion Lingerie within 14 days of your order being despatched. 2.      The items must be return unworn, unwashed, with all the labels intact and in their original packaging.   3.      Due to hygiene reasons, thongs, boy shorts, knickers, brief, all in one body control, slimming products (By Wishes products) or any underwear will not be refunded or exchanged. 4.  Certain products are excluded from our general returns policy. These are indicated under the appropriate products.   These conditions do not affect your statutory rights.   Please note that the postage may vary depending on your location.   If you are sending your items from UK please return them via Royal Mail. Please obtain a free certificate of Posting when sending your goods so that we can complete your transaction in the event of the goods being lost in transit.   For customers outside UK, please send it via a traceable method of post and clearly marked in the package “Returned Goods” in order to avoid delays in Customs. Please retain all your shipping documents so that the package can be traced in event of loss in transit.   We will endeavour to process your request for either a refund or replacement as quickly as possible. In some cases this may take up to 28 days, so we would be grateful if you could bear with us.   If you have requested a refund, or replacements of a lower value than the returned goods, the difference will be credited back to the card used to pay for the original order. This is subject to your card is valid at the time the refund is being done. If you have requested replacements of a higher value, any difference due will be charged to the card used to pay for the original order. Gift wrapping and Special delivery charges will not be refunded in the case of a return - however, should you request replacements for returned items, you will not be charged again for delivery. Replacement items requested will not be Gift wrapped, so you may wish retain any Gift wrapping received with the original order. If you wish to return goods to us, you may do so without giving us prior notice. In this case please complete the form accompanying your order and enclose it with the returned goods. Please allow around ten working days for your goods to be returned to us.   Split Orders   Fuzion Lingerie usually despatches in-stock items as soon as possible. If part of your order is not in stock, we will split the order and send any available items at once, unless they are part of a matching set with the waiting item(s). Outstanding items will then follow on as soon as they become available. If you ordered a gift wrapping and your order is split due to non-availability, we will send all shipments gift wrapped. You will only be charged once for the gift box and delivery (if applicable), however many shipments we make.     Return of Faulty Goods If you believe the goods we have supplied to you are faulty, you should return the item to us together with a note, explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.

VAT   All our prices quoted include Value Added Tax (VAT). To claim VAT exemption on any of our Mastectomy bras you must sign and return a VAT concession form which will be sent to you with your order.  If the form is not returned we reserve the right to charge VAT where appropriate.

Credit Card Security    All your credit/debit card transactions at our website are completely secure. Your card details are encrypted before they are transmitted via a secure connection. This information is accessible only by the bank. Your browser will display a padlock or key symbol at the bottom, while you are in the checkout section of our site, indicating it is a secure area. In case you prefer placing your order by telephone, please contact us at 0870 240 2776. Copyrights   The whole Web site design, text, graphics, all underlying source code, software and all other material on this website are copyright Fuzion Lingerie.   Any use of the site or its contents, including copying or storage in whole or part, other than for shopping with Fuzion Lingerie, is strictly prohibited without prior written permission from Fuzion Lingerie.   By using Fuzion Lingerie website and/or by placing an order you agree to be bound by the terms and conditions of Fuzion Lingerie. Disclaimer   To the fullest extent as permitted by law, Fuzion Lingerie is providing this website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, contents, materials or products included in this website including, but without limitation, warranties of merchantability and fitness for a particular purpose. All disclaimers and exclusions included in these terms and conditions shall be governed by and construed in accordance with English Law.   Further Fuzion Lingerie does not represent or warrant that the information accessible via this website or Fuzion Lingerie brochure is accurate, complete or current. Prices and availability information is subject to change without notice. To the fullest extent permitted by law, neither Fuzion Lingerie nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site or the brochures.   This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.